Shipping

*Please note: Handling Time is 1-2 Business days , Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

Some Products due to weights and size have different shipping charges other than $15

CHRISTMAS & SALE PERIODS

During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances, the volume of orders we receive may increase delivery timeframes marginally.  If you have any queries, please contact our customer service team at info@bikesandtrike.com.au

COVID-19

Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post. 

TAXES & DUTIES

All Products and Freight are including Gst – Purchase made Hassle Free

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post or Courier Please

Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html

Courier Please Orders can be tracked via https://www.couriersplease.com.au/tools-track

Sendle Orders can be tracked
via https://try.sendle.com/en-au/tracking

POSTAGE INFORMATION

Orders are sent via Australia Post, Courier Please and Sendle and require a signature on delivery or Authority to Leave

If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases, the parcel will be located at your local Depot. 

Please allow 1-2 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP. 

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. 

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post, Courier Please and Sendle Investigation Team. Unfortunately, these Australia Post, Courier Please and Sendle, Please timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at  info@bikesandtrike.com.au and we will attempt to correct the mistake.

STORE PICKUP

Contact us at  info@bikesandtrike.com.au